Can I track my order?
You will receive a tracking number when your order has been dispatched from our warehouse, with some exceptions, this will happen via either e-mail or text message. If your order has not arrived within the stated delivery time, please contact our customer service as soon as possible.
How long does it take before I get my order?
Delivery time varies depending on where you live. But the estimated delivery times are, within Sweden: 2-4 days, within Scandinavia: 3-6 days, within Europe: 4-12 days , outside Europe: 8-18 days. Go to Shipping in Support for further information or if you have questions about delivery please contact our customer service at email@example.com.
Can I change or cancel my order?
We always ship our orders within 48 hours after the order has been placed and payed (counting workdays and not Saturday, Sundays or Red days). If you regret or want to change your order before you have received it, please contact us as soon as possible via firstname.lastname@example.org.
How do I change or return a product?
As a customer, you always have the right to cancel a purchase within 14 days from the date you received the product. Notification of a return must be sent to our customer service email@example.com. Always contact our customer service before you return the product and we will help you. Note that swimshorts are classed as a hygien product and therefor cannot be returned if the swimshorts are used or have been tried without clothes under, for example underwear. We offer free returns within Sweden, if you live outside of Sweden and want to return or change a product you have to pay the shipping cost back. Follow the instructions under support.
Why did I not receive an order confirmation?
An order confirmation is always sent after an order has been placed. If you have not received confirmation, it may be because you provided an incorrect e-mail address, or that the order was canceled. Contact customer service, firstname.lastname@example.org, if you have not received an order confirmation. Sometimes your inbox perceive it as spam so please also check your spam-inbox.
PLACING AN ORDER
How do I change the language on the website?
On the right bottom corner you can currently choose language between Swedish/Svenska and English.
Do all prices include VAT?
All prices in our webbshop includes VAT within EU. VAT is set at 25%. VAT is not included for other orders outside of EU, you can read more about the under Terms & Conditions.
What payment methods are available?
Payment methods vary depending on where you live. International customers can pay fast and safety via PayPal (either with an account or without an account with a credit card), or credit card payment via Klarna. Swedish customers can pay fast and safety via Swish, Klarna (invoice or credit card) PayPal (either with an account or without an account with a credit card).
What are the shipping rates?
We offer all customers a fixed flat shipping rate of 49 SEK / 5 EURO within Sweden, 89 SEK / 9 EUROS within the EU and 129 SEK / 13 EURO outside of the EU on all our products, including VAT. No minimum order quantity needed. If you are outside of EU VAT is removed on the shipping cost. VAT is 25%. We also offer free world wide shipping when ordering for over 600 SEK / 90 EUROS.
My country is not on the list, what do I do?
If your country is not on the list of available countries for shipping please contact our customer-service at email@example.com and we will help guide you as best as we can.
PRICES & DELIVERY
How do you ship your products?
We ship all orders with PostNord Logistics, DHL or UPS. Depending on where you are located in the world. We always choose the most suitable shipping method depending on your location. Orders are shipped in an environment-friendly wellpap-box that you can recycle.
From where are the items shipped?
Brallor Originals is a Swedish swimshorts brand, located in Stockholm, all our products are packaged and shipped from Stockholm, Sweden.
What size is the model wearing?
The model uses the size Medium. He is 177 cm tall and weight 86 kilos.
Does the swim shorts have a net on the inside?
Yes, the Original collection have a net on the inside. Great for keeping your package in place and out of sight! The Banana Hammock collection does not have a net inside.
How many pockets are there?
The Original collection has a total of three pockets. Two open side pockets and one closable back pocket. The Banana Hammock collection have no pockets.
What material are the shorts made of?
The Original collection are made out of premium 100% polyester. A great material for swimming, durable and dries quickly! The Banana Hammock collection is made out of 90% Polyester & 10% Spandex, also perfect for swimming, it is durable, stretchy and dries quick.